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Privacy Policy

Last updated: December 2024

Introduction

RetroTechCanada ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details about vintage computers and equipment you want restored
• Payment Information: Billing address and payment method details (processed securely through third-party processors)
• Communication Records: Records of our correspondence and service interactions

Technical Information

• IP address and general location data
• Browser type and version
• Device information
• Website usage patterns and preferences

How We Use Your Information

We use collected information for the following purposes:

Purpose	Legal Basis
Providing restoration services	Contract performance
Customer support and communication	Contract performance / Legitimate interest
Processing payments	Contract performance
Website improvement and analytics	Legitimate interest
Marketing communications (with consent)	Consent
Legal compliance	Legal obligation

Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, etc.)
• Legal Requirements: When required by law or to protect our rights and interests
• Business Transfers: In connection with a merger, sale, or transfer of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on privacy and security practices

Data Retention

We retain personal information for different periods depending on the purpose:

• Customer records: 7 years after last service (for warranty and tax purposes)
• Marketing contacts: Until you unsubscribe or 3 years of inactivity
• Website analytics: 26 months
• Support communications: 3 years

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications
• Complaint: File a complaint with the Privacy Commissioner of Canada

International Transfers

Your information may be processed in countries outside of Canada, including the United States, where our cloud services are hosted. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. For significant changes, we may also send you an email notification.

Contact Information

If you have questions or concerns about this privacy policy or our privacy practices, please contact us:

• Privacy Officer: [email protected]
• General Inquiries: [email protected]
• Phone: +1 (800) 555-RETRO
• Address: RetroTechCanada, 123 Tech Street, Toronto, ON M5V 1A1, Canada

Regulatory Information

If you have concerns about our privacy practices that we cannot resolve, you may contact:

• Office of the Privacy Commissioner of Canada
• Website: www.priv.gc.ca
• Phone: 1-800-282-1376